In the UK, while there is no specific law requiring a business to have an AED, once you install one, it falls under PUWER (Provision and Use of Work Equipment Regulations 1998). This means the employer is legally responsible for its maintenance and ensuring it is "fit for purpose."
Here is a UK-specific maintenance plan and service package design, to help you stay compliant and provide lifesaving equipment.
The UK "Rescue Ready" Maintenance Plan
1. The Service Visit (Technical)
The Circuit Check: Verify the device is registered on The Circuit (National Defibrillator Network). This ensures local ambulance services (NHS) know the device is active.
Pad Integrity: Check expiry dates and packaging seals. In the UK damp climate, outdoor cabinets must be checked for condensation inside pad packaging.
Battery Power: Confirm the battery has at least 50% capacity or is within its 2-5 year lifespan.
Electrode Connection: Ensure pads are pre-connected to the unit (where supported) to save vital seconds.
Software/Firmware: Check for manufacturer recalls or updates (crucial for models like HeartSine or Zoll that occasionally release safety patches).
2. Physical & Environmental Audit
Cleaning of device and immediate area to protect your lifesaving asset
Signage: Ensure the ISO 7010 green-and-white heart symbol is used. Verify 3D "projecting" signs are visible from both ends of the corridor.
Cabinet Alarm: Test the 9V battery in the wall cabinet; replace it annually as part of the service.
First Responder Kit: Check for: Trauma shears, razor, 2 pairs of nitrile gloves, CPR face shield, and a towel.
UK Maintenance Package Design.
Prices are based on 2026 UK market rates for a single device. Please contact us for multiple devices.
Visits: 0 (remote only)
Expiry tracking: Yes (email alerts)
Cleaning and signage: No
Loaner AED: During repair only
Parts cost: Customer pays extra - AED model dependant
Circuit registration: Digital guide
Annual price: from £75 a year
Visits: 1 per year
Expiry tracking: Yes
Cleaning and signage: Yes
Loaner AED: Included
Parts cost: Customer pays extra - AED model dependant
Circuit registration: Handled by us
Annual price: from £165 a year
Visits: 2 per year (6 monthly)
Expiry tracking: Yes
Cleaning and signage: Yes
Loaner AED: Included
Parts cost: Included (pads and batteries)
Circuit registration: Handled by us
Annual price: £396 a year
Itemised Service Menu (One-off Jobs)
One-Time "Health Check" Visit: £140
Post-Rescue Reset: £150
Includes: Downloading data for the NHS/Doctor, unit sanitization, and installing new pads/battery.
Includes: Full diagnostic test, cleaning, and a signed Certificate of Compliance.
Standard Replacement Pads: £55 – £95 (Model dependent)
Standard Replacement Battery: £180 – £350 (Model dependent)
Additional information:
The "Circuit" Compliance: Tell them: "If your AED isn't registered and maintained on The Circuit, the 999 operator won't tell bystanders to use it, rendering your investment useless."
PUWER 1998: Mention that because the AED is "Work Equipment," the HSE requires it to be maintained. A professional service record is their proof of compliance.
Insurance Peace of Mind: Many UK business insurers require proof of annual AED servicing to maintain "Public Liability" coverage.